CHILDREN POLICIES

• From 0 – 4 years old: Free of charge
• From 5 – 9 years old: 75% of adult rates if using existing bed in the room
• Over 9 years older: 100% as a dult rates

CANCELLATION POLICIES

Cancellations only become effective once our sales office receives notification of cancellation IN WRITING to our email: kim.bookingonline@gmail.com

For individual guests or group of guests with number of person lower than 6:

• If cancelled up to 7 days before date of arrival, no fee will be charged
• If cancelled up to 3 days before date of arrival, 50 percent of total will be charged
• If cancelled before 1 days or No – Show, the total of reservation will be full charged

For group of guest with number of person larger than 6:

• If cancelled up to 10 days before date of arrival, no fee will be charged
• If cancelled up to 5 days before date of arrival, 50 percent of total will be charged
• Later or No – Show, the total of reservation will be full charged

For group of guest whose charters the boat

• If cancelled up to 30 days before date of arrival, no fee will be charged
• If cancelled up to 15 days before date of arrival, 50 percent of total will be charged
• Later or No – Show, the total of reservation will be full charged

NOTES FOR PASSENGERS

• Please note that the price is not included transfer service by bus. It is available and costs us $ 30 to us $ 45 per person. Passenger needs to inform us to use this service 1 day before departure.
• Surcharge 25% for Merry Christmas, New Year's Eve and Chinese Lunar Year
• Registration is required. Guest must contact with us 1 day before to supply passport’s information as: full name, gender, date of birth, nationality, passport number, visa expiry… otherwise, guest will get introduction about the method to check in, policies…. we will not responsible for any extra charge in case of late, missing. All of above cases are considered as no-show (not arrival).
• Please note that the time may be changed depending on the policies of Halong bay management or weather permission. We will inform you before getting on the cruise.
• For using the transfer service only: Daily shuttle bus departs from Hanoi Old Quarter at 8.00 – 8.30am, arriving Halong Bay at 12.00 – 12.30pm)