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Term and Conditions

 

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party
These terms and conditions constitute an agreement with Brilliant Halong Cruises ( Operated by Brilliant Halong Cruises Corporation). By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

1. RATE

Tour prices are valid till December 2015 is net price and quoted in American dollar

2. PAYMENT

By ONEPAY secure

      – Please visit our payment page here

      – Early birds bookings are under promoted (15-25%) by Paradise Luxury Cruise & Paradise Peak Cruise and need to be paid fully after confirming, these bookings are non-amenable and non-changeable.

           – The Deposit is made about 30-50% in the total of your trip(100% with Early Birds Bookings).

      – With luxury cruises & some deluxe cruises, the Final payment is needed to be paid before 7 – 10 days of check in.

 – All balance will be paid at hotel by cash or credit card (Not Paypal), the bank will surcharge 3% of total if you pay by credit card. The exchange rates is due to the current exchange rate of our bank in Vietnam, please

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CANCELATION

– Cancellation will be charged as follow:
+ More than 25 days prior check in date. No charge. (Except Early Bird Bookings)
+ 7 days to 24 days before check in date: 50% on total value of the trip charged.(Luxury Cruises only)
+ Within 2-6 days before check in date: 70% on total charged.(Luxury Cruises only)
+ No-Show: 100% on total charge.
(All cruises types)
Cancellation have to be sent and received by cruise specialist of Brilliant Halong Cruises in writing (By email or fax)

3. FINAL PAYMENT

For your convenience, the balance shall be settled in Hanoi by either Cash or Credit Card.
Normally before departure, our Cruise specialist will meet you in 10 minutes at your hotel lobby for tour briefing and settle the balance of the tour(Except luxury cruises).

4. REFUND OF UNUSED SERVICE

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services, which are included in the tour prices but not utilized by the tour member.

5. FORCE MAJEURE CLAUSE

Brilliant Halong Cruises  cannot take the responsibility for any deviations from the contract terms due to the results of natural or social forces which include floods, earthquakes, typhoons, fires, war and government decrees of prohibition beyond the control of human beings.

6. PRIVACY POLICY

Brilliant Halong Cruises  is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognize that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.

This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfill their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

7. VOUCHER

Voucher will be issued after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax to passenger.

8. LIABILITY & INSURANCE

Brilliant Halong Cruises  is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

9. CONFIRMATION

Your booking will be confirmed as soon as we get the deposit from you, we will send you the Bill and Vouchers after we finalize the payment.

10. COLOR OF THE BOATS

Note: From May 1st 2012, all boats in Halong bay painted white, while the interior color remains unchanged. It is  decision from the local authorities, maybe painted white they will be less noticeable, so visitors can concentrate more on the amazing scenery.
We applogize for not updated the new color of those boats on this website yet.

 

More questions, please email us : booking@brillianthalongcruises.com